NoBluffing.com ("we," "our," or "us") is committed to protecting your privacy in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This Privacy Policy explains how we collect, use, share, and protect personal data when providing our intelligent survey tool (the "Service") at NoBluffing.com.
This policy applies to:
- Clients: Organisations or individuals who use our platform to create and manage surveys.
- Survey Participants: Individuals who respond to surveys created by our clients.
1. Information We Collect
a. Information from Clients: Contact details (name, email address, organization, phone number)Account credentialsPayment information (processed via secure third-party providers)
b. Information from Survey Participants: Responses to surveys (may include personal data depending on the survey design)Any optional information participants provide
c. Automatically collected information: IP address, browser type, device informationUsage data (e.g., interaction with our platform, time stamps)Cookies and tracking technologies (see section 7)
d. AI-Generated Data: Real-time follow-up questions and insights generated by our AI systems based on survey responses
2. Legal Basis for Processing (GDPR)
We process personal data on the following legal bases:
- Performance of a contract (for providing the Service to our clients)
- Legitimate interests (e.g., improving our Service, ensuring security)
- Consent (where required, e.g., marketing communications or non-essential cookies)
- Compliance with legal obligations
3. How We Use Your Information
We use personal data to:
- Provide and manage the Service for clientsDeliver, analyze, and enhance survey experiences
- Generate intelligent follow-up questions for survey participants
- Provide customer support and respond to inquiries
- Send communications (where permitted)
- Monitor security and prevent fraud
4. Sharing of Information
We do not sell personal data. We may share information with:
- Service providers: Trusted partners assisting with hosting, analytics, customer support, or AI services. These parties are contractually bound to protect your data.
- Legal authorities: Where required by law or necessary to protect our rights or safety.
Business transfers: In the context of a merger, sale, or acquisition.
Clients are responsible for ensuring that their use of survey data complies with applicable data protection laws.
5. Data Retention
We retain personal data only as long as necessary for the purposes described in this policy, or as required by law. Clients may request deletion of their data, and survey participants can request deletion where applicable.
6. Data Subject Rights
Under GDPR, you have rights to:
- Access your personal data
- Rectify inaccurate data
- Erase data (“right to be forgotten”)
- Restrict or object to processing
- Data portability
- Withdraw consent at any time (where processing is based on consent)
To exercise these rights, contact us at privacy@nobluffing.com. We may need to verify your identity.
Survey participants should generally contact the client (survey creator) directly regarding rights related to survey data, as the client is the data controller for such data.
7. Cookies and Tracking
We use cookies and similar technologies to:
- Provide essential functionality
- Analyse and improve our platform
- Remember your preferences
- You can manage cookie settings through your browser.
8. Data Transfers Outside the EEA
If we transfer personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).
9. Security
We implement appropriate technical and organizational measures to protect personal data. However, no system is entirely secure. We encourage all users to exercise care when sharing information.
10. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated via our platform or by other means.
11. Contact Us
If you have questions or concerns about this policy or how we process personal data:
Email: privacy@nobluffing.com